Archive

Due to the flight chaos in Europe, the 3rd Annual Driving Loyalty in Telecoms has been postponed to June 3-4. The event still takes place in Budapest, at the Hotel Sofitel Chain Bridge.

On April 20-21, top speakers from leading European operators will address customer retention with best practices and fresh views in an event organised by Jacob Fleming Conferences. Join us to hear the presentations, discuss the role of Social Intelligence in retention activities, and enjoy spring in Budapest!

Xtract’s CEO, Timo laaksonen, will be one of the panelists at Growth Forum. This year’s conference will explore the ways and means that make software companies world-class success stories. It will bring together industry leaders and their views on education, training, research and innovation.

The Growth Forum is organized by the Finnish Software Entrepreneurs Association – a non-aligned association for innovative, professional, growth-friven and entrepreneurial software business executives. The association drives the success of software business as an industry and supports individual software companies in their road to success.

More information can be found from the event’s website.

This year’s Customer Segmentation and Intelligence conference will focus on the development of actionable strategies for mobile operators’ main challenges – drive ARPU and minimise churn. As the recession bites and customers radically change their behaviour, how can you use your segmentation tools and strategies to establish what they really want and develop valuable propositions that meet their needs?

The conference will cover what data, tools and models operators should use to develop meaningful segmentation strategies at both the macro and micro levels.

Xtract’s VP of Product Management & Marketing, Sari Aapola will speak in the morning of Day Two of the Conference. These are some of the points her presentation will cover:

Engaging Consumer 2.0 – Understanding And Exploiting Social Intelligence In Operator Segmentation And Marketing

• Consumer 2.0 is in the driving seat – understanding how a paradigm shift in consumer behaviour is changing the rules of marketing
• Defining Social Intelligence and determining how it can be used to tackle the most burning business challenges of churn and product up- / cross-selling
• Identifying the deliverables of Social Intelligence today and establishing how it can be integrated into the operator’s marketing processes and systems
• Where is Social Intelligence going next?

Helsinki, Finland – 24 June 2009 – Xtract’s VP of product management Sari Aapola will deliver a speech today at the Customer Retention Forum. In her talk, titled ‘Can Consumer 2.0 be a loyal customer? Understanding and utilising social intelligence in retention marketing,’ Sari will discuss how gaining social intelligence and knowing your customer better can become a key anti-churn strategy for mobile operators. The presentation will delve into capturing the power of communities and word-of-mouth in the battle against churn, a social problem faced by all telecom operators.

The presentation will discuss:
• Consumer 2.0 in the driver’s seat
• The power of communities and word-of-mouth
• What does Social Revenue reveal to you that ARPU does not?
• Churn is the symptom – what’s the disease, and is there a cure?

To schedule a one-to-one briefing with Sari after her talk, or via phone, or to obtain a copy of the presentation, please use the press contact details below.

About Customer Retention Forum
The conference, held from 24 – 25 June in Singapore’s Amara Hotel, will focus on minimising churn to maximise customer retention and profitability. Companies at the show include Vodafone Australia, Tibco, Bharti Airtel and Chunghwa Telecom.

This is the direct link to the event for more information: www.churnforum.com

Press contact
Emily McDaid
emily(at)hatch-pr.comout Xtract

Helsinki, Finland and London, England — 8 June 2009 – Xtract marketing director Arlinda Sipila will be chairing and speaking at the IIR Business & Telecoms Business Intelligence event this week in Amsterdam.

Today, Sipila will chair the pre-conference workshop, “Subscriber data – A goldmine of opportunity for mobile operator marketing.” The agenda for the session includes the following talks:

10.00 Subscriber social networks, social Influence and 3D customer profiling
10.30 Making it easy for the operator to utilise social intelligence for business
11.30 Monetising with social intelligence

In addition, on day two of the conference, Wednesday 10 June, Sipila will deliver a presentation titled “Social network intelligence: Utilising customer data effectively in marketing,” at 10:20am. The presentation will discuss topics including:

• The ‘active’ footprints that users leave behind in social media and how they can be analysed for improved, more individually relevant, marketing and advertising
• Mining the stories that customer data can tell an advertiser, and the sometimes-competing goal of maintaining user privacy

To schedule a one-to-one briefing with Xtract, or to obtain a copy of the presentations, please use the press contact details below.

About IIR Business Intelligence Conference
Held in the Hotel Okura, Amsterdam, Netherlands from Monday 8 June to Thursday 11 June, the conference will include speakers from companies including O2, Orange, Amdocs, Vodafone and Xtract. The programme will focus on practical strategies currently being deployed worldwide to optimise the planning, building and improvement of business intelligence.

About Xtract
Xtract (www.xtract.com) refines social interaction, behaviour and demographic data to create accurate 3D user profiles. These profiles for the first time utilise data as a dynamic tool in the day-to-day marketing for effective and intelligent targeting of campaigns and advertising. Xtract’s Social Links is an automated, self-learning solution capable of analysing billions of mobile transactions with easy to use and actionable tools for operators to define accurate target groups for their marketing campaigns.

Press contact
Emily McDaid
emily(at)hatch-pr.com

Helsinki, Finland and London, England — 29 May 2009 – Xtract co-founder Jouko Ahvenainen will deliver the opening speech at London’s Mobile Web 2.0 Summit on 3rd June, at the Jumeirah Carlton Tower in Knightsbridge. In his presentation, titled “Mobile 2.0 Business – how to fund and monetise the new ecosystem,” Jouko will discuss how mobile and web operators can make money from social media and the 2.0 revolution, while steering clear of strategies that don’t work such as contextual advertising on social media platforms.

Jouko’s presentation will discuss:
- Delivering advertising over ‘hot’ media that users get involved with, including Wikipedia and Facebook, versus ‘cold’ media such as one-way broadcasting
- Social networkingis about people, not content. Social sites are places to make connections with others, and advertisers must understand the people behind the networks to best leverage the opportunities they provide
- The ‘active’ footprints that users leave behind in social media and how they can be analysed for improved, more individually relevant, marketing and advertising
- 2.0 monetisation and the sometimes-competing goal of maintaining user privacy

About Mobile Web 2.0 Summit
Speakers from companies including Xtract, Orange, Microsoft, Admob, Flirtomatic, Symbian and Telefonica will help lead the two-day conference, focusing on monetising the next generation of the mobile web, via a roundtable format.

About Xtract
Xtract (www.xtract.com) refines social interaction, behaviour and demographic data to create accurate 3D user profiles. These profiles for the first time utilise data as a dynamic tool in the day-to-day marketing for effective and intelligent targeting of campaigns and advertising. Xtract’s Social Links is an automated, self-learning solution capable of analysing billions of mobile transactions with easy to use and actionable tools for operators to define accurate target groups for their marketing campaigns.

Press contact
Emily McDaid
Hatch PR
emily(at)hatch-pr.com

Xtract listed as one of the hottest 100 private companies in Europe at 2008 Mediatech 100: http://www.libraryhouse.net/mediatech/2008/mediatech100/

Last night I had a great time listening to Marc Davis, Chief Scientist of Yahoo!, talking about the new developments that they have been cooking at Yahoo! However, the night was first started with two presentations from Idean, who also paid for the pints – thanks guys! So, where is all this free beer and good talks? At MobileMonday, which returned to the roots of where it all started – Molly Malone’s Irish bar in Helsinki.

Marc Davis at MobileMonday in Helsinki

Marc started his presentation of by outlining Yahoo!’s visions of how to combine social networking and mobile into something that is ubiquitous and easy to use and develop for. I’ve always viewed the mobile phone as very good tool for social networking. Of course, you can call your friends, but I’ve also been texting to them for over 10 years now by both SMS and email, nowadays I can do video calls from the mobile too. So how is that changing? Well, I guess it isn’t. We’re just adding more ways to communicate to the same device. Which, let’s face it, is not a mobile phone anymore, but the most personal computer you have.

Marc also told us about Australian Aboriginal tribe, the Achilpa. They carry a sacred pole with them all the time as they wander around the desert to find food and water. To them, the pole marks the center of the universe – Which is very convenient as they never get lost (unless the pole breaks). “Where ever you go, is the center of the universe. And your people are always with you.”

The mobile has definitely become our sacred pole. (What three things do you take with you always when you go outside your home?) If our modern pole breaks, or runs out of battery, we would be lost and without any contact to our people.

However, is it too easy to think that you are in contact with our friends and loved ones if you just check their Pulse? I sometimes think that we are becoming more and more like the people in Solaria, a world envisioned by Isaac Asimov. Solaria is a world that is extremely sparsely inhabited and the people never meet each other in person, only through holographic viewing systems. They even have strong phobia about meeting in person. Isn’t this the direction we are going? Soon all that is required is to broadcast yourself and read the Pulse of your friends? And, in the best or worst case – depending how you look at it, that Pulse is already filtered by some ingenious system that tells me what is important.
I hope not. However, even though it was very nice to go home and give my wife an old fashioned analog hug, I have to admit that I’ve been away from home so many times that to be able to send at least digital hugs is very welcome.

What about the bag of ideas? Well Marc gave a good presentation of new Yahoo! technologies, like BluePrint and Fire Eagle. Take a look, and I’m sure you will get some great ideas. I did.

Benoît Méli fait un reportage sur les tendance du marketing digital au salon Online Marketing Düsseldorf, où il y interview trois “acteurs européens innovants”, l’un des trois étant Xtract. Sa traduction décrit clairement notre approche:

“Notre approche est différence de l’approche traditionnelle du marketing digital, car nous ne nous basons pas sur les contenus d’une page Web ou des résultats de recherche, mais sur les comportements des internautes sur les sites du Web social.”

En effet, notre solution analyse les comportements sociaux des internautes pour trouver les utilisateurs Alpha, qui sont les influenceurs des sites en question. Ca fait plaisir de lire news sur Xtract en francais!