This is what our customers say about Xtract.
“Xtract’s solution is an integral complement to our in-house tools preventing churn at the very early stages, as well as identifying the social behaviours of our subscribers” commented Bulent Velioglu, CRM Director of Avea.
“Xtract has been a committed partner integral to the success of our Customer Analytics for marketing in TeliaSonera. Their strong analytic skills combined with a flexible and motivated approach made them a natural choice for our other ongoing activities.”
–Priya Sawhney, Vice President, TeliaSonera
“Our SMS services related to telephone number inquiries, car ownership, taxable revenues, sports, betting and lotto results, news and weather have been increasing rapidly. In order to market them, to understand our customer segments and to target our SMS marketing we needed a segmenting solution. This is when we contacted Xtract. Together we created a clear segmenting, but in addition to that Xtract also provided us a solution that enables us to target and personalize our SMS-marketing online. We are thrilled about the results.”
–Rami Meling, Business development manager, Fonecta
“Thanks to the Xtract and Capgemini solution, the claims handling process is more efficient and significantly faster. We have been able to release time and resources for the handling of more complex claims, and our customers can now submit the claims’ requests independent of time and location, whenever it suits them best.”
–Tuija Tuovila, Head of Insurance Re-imbursement, If
”Xtract has enabled successful proactive churn prevention for DNA!”
”The key benefit of using Xtract’s churn prediction is to be able to act before customers made their decision to churn. This enables us not only to retain the possible churners, but also to sell them new products, which will help in increasing ARPU.”
- Jarkko Utriainen, DNA, Head of Strategy and Business Intelligence
”Xtract Social Links has improved our churn prevention capabilities by complementing our internal campaign execution capabilities with advanced prediction algorithms. Already the first campaigns delivered significant benefits in terms of secured revenue and retained customers. We are very pleased to the quality of Xtract professional services they provide to us”
- Natalia Spitsyna, Commercial Director of MegaFon Moscow