Professional Services

Xtract Professional Services comprise:
• Deployment
• Support and Maintenance
• Training
• Custom Analytics Projects

Deployment

Xtract delivers a seamless solution implementation to ensure your business needs are fulfilled. This includes: setting up the infrastructure, definition of analytical targets and customers, aligning the solution to the targets, and handover.

Most of this work can be carried out remotely, speeding up both the process and your return on investment in Social Intelligence.

Support and Maintenance

Two support levels are available:

Basic
Basic support and maintenance service minimises solution downtime in the event of unforeseeable issues. It includes:
• Proactive maintenance as software upgrades (minor level)
• Reactive problem resolution

Premium
In addition to the services in the Basic package, Xtract’s Premium Support gives you proactive maintenance of the installed system running the Xtract solution.

Maintenance is carried out remotely over VPN and can include anything from database maintenance to system monitoring and clean-up.

Training

Xtract’s training ensures that your analysts and marketers – as well as your operational IT personnel – fully understand the system’s capabilities and have the expertise to get the most out of your Social Intelligence solution. We help you optimise your training investment by linking your program with your company’s specific business needs.

Custom Analytics Projects

In selected markets, Xtract Professional Services comprise end-to-end delivery of custom analytics projects. These include every phase from business modelling to project development and delivery. Examples include segmentation projects and analytics used for optimisation and fraud detection.