Xtract Professional Services comprise:
• Support and Maintenance
• Custom Analytics Projects
Xtract delivers a seamless solution implementation to ensure your business needs are fulfilled. This includes: setting up the infrastructure, definition of analytical targets and customers, aligning the solution to the targets, and handover.
Most of this work can be carried out remotely, speeding up both the process and your return on investment in Social Intelligence.
Support and Maintenance
Support and maintenance service minimises solution downtime in the event of unforeseeable issues. It includes:
• User Support
• Proactive maintenance as software upgrades (minor level)
• Reactive problem resolution
Extended support, complementing service on top of Support and Maintenance, enables customers to focus on enjoying the business benefits of a solution, whereas Xtract will take care of operations and maintenance. It also includes access to Xtract analysts for sharing best practises as well as reasonable amount of product configuration and analytical modifications.
Xtract’s training ensures that your analysts and marketers – as well as your operational IT personnel – fully understand the system’s capabilities and have the expertise to get the most out of your solution. We help you optimise your training investment by linking your program with your company’s specific business needs.
Custom Analytics Projects
In selected markets, Xtract Professional Services comprise end-to-end delivery of custom analytics projects. These include every phase from business modelling to project development and delivery. Examples include segmentation projects and analytics used for optimisation and fraud detection.