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With Xtract Social Links Base, the foundation of Xtract Social Links, you can find the generic Alpha Users. These influencers are the most connected customers in the social network, especially great for customer understanding and feedback, but not directly related to any products. But what if you want to advertise two different products to Alpha Users: one about Mobile TV and a second one about push e-mail? Or, here’s another option, what if you wanted to advertise a new 12 months contract with cheaper rates to those about to churn, and a contract to those with a lot of connections outside the operator’s customer base? Xtract Social Links add-on modules enable you to find specific Alpha Users:

• Product Alphas are the influencers who have a highest probability to buy a specific product, the most receptive neighbours to this product and the highest effect on the product penetration rate.
• Churn Alphas are the customers who have a highest probability to leave the operator and take neighbours with them, so the ones you will want to keep at all prices.
• Acquisition Alphas are the customers who have the most connections to people outside the operator’s network, therefore the best to target for new customer acquisition campaigns.

Once you have the Alpha Users to target, you can for example create one or several personalised campaigns based on your segmentation. Read more about these add-on modules on the Xtract Social Links page.

We’re getting more content on youtube! Maybe we’ll end up having soon clips from last week’s Xtract birthday after party.

My son’s in the eighth grade. It is interesting to observe how these school children are influencing each other when it comes to choosing mobile phones and even mobile operators. In Sweden, when Vodafone was sold off to Telenor, they changed their logo colours from Vodafone red to Telenor blue. Telenor ran heavy and expensive campaigns on pretty much all types of media about this colour change. One of the girls in my son’s class said quite loudly in front of a bunch of her friends: “I don’t like blue, I like red better!” And within 3-4 months, most of the kids in that class, including my son, had mobile phones and subscriptions from the operator 3 who happens to have a reddish logo. Is this girl an Alpha User? You bet! And then my son went around saying that Nokia phones are not cool, they are for old people. In the last school event, I asked a few kids in the class what phones they have. They were all, either SonyEricsson, or Samsung. And that considering that Nokia overall has the biggest marketshare. This word of mouth seems to work both ways – for a product or service, as much as against it. Read: Children, School and Mobile Phones.